Returns without an authorization number will not be accepted. To request a return authorization, please email us at info@commercialequipmentdirect.com
* All return requests must be received within 30 days from date of invoice and received in our warehouse within 60 days from days from date of invoice.
CONDITIONS FOR RETURN OF AN UNUSED ITEM OR ORDER CANCELLATION:
- The return must be requested within 30 days from date of invoice of the item(s).
- The unit must be in its original packaging (pictures are required).
- The purchase order number, reason for return, and the serial number(s) of the unit are required.
- Freight costs must be covered by purchaser.
- A 35% restocking fee will apply.
CONDITIONS FOR FREIGHT DAMAGE:
A thorough physical inspection of the unit(s) is required upon delivery, prior to signing the BOL. Any damages to the box(es), crate(s) or unit(s) must be clearly notated on the BOL. All freight damage cases must be analyzed by the Returns Department before accepting any return.
ACCEPTED FREIGHT:
- All damages must be notated on the BOL.
- PO number, serial number, pictures and written details of the damaged unit must be provided in order to process the return.
REFUSED FREIGHT:
- In the event of refused freight, please notify us ASAP if a replacement is required.
CONCEALED DAMAGE:
- Concealed damage can only be filed within 5 business days of the unit being delivered.
- Provide the PO number, serial number, and pictures of the box, crate and unit in order for the case to be analyzed.
RETURN OF USED OR DEFECTIVE ITEMS
If the item you received is defective, please contact our service department; they will evaluate the issue and schedule a service call if needed. The manufacturer will only accept returns of used items if the service department concludes that the unit is not repairable and that the issue is a manufacturer defect.
FREIGHT DAMAGES:
INSPECT IMMEDIATELY BEFORE SIGNING FOR MERCHANDISE
Visible Damage
Merchandise must be inspected prior to the carrier leaving your premises. Damage must be noted in writing on the Freight Bill/Bill of Lading (BOL) and pictures must be taken at this time. It Is your responsibility to note any damage on ALL COPIES OF FREIGHT BILL/BILL OF LADING (BOL), which must then be signed by both the DRIVER & CONSIGNEE.
- Commercial Equipment Direct will not be held responsible for damages that are not properly notated on the Freight Bill/Bill of Lading (BOL) as indicated above
- For goods shipped via 3rd party carrier, any claim for damages or loss by the consignee must be done directly with that carrier. Commercial Equipment Direct does not assume responsibility for damage or loss while transit for goods shipped via 3rd party carrier.
Consealed Damages
Keep carton & packing material until merchandise is fully examined. DO NOT THROW AWAY CARTON & PACKING MATERIALS. You must notify Commercial Equipment Direct of loss or damage within 5 business days of delivery as per the National Motor Freight Classification (NMFC) – Rule 300100. Commercial Equipment Direct will not be held responsible for damages that are not not reported within 5 business days of being delivered. (Please note that “ship date” counts as a business day. 1st day is the day of delivery).
